Communication Preferences Epic

During my tenure as a Product Manager Intern at SMS Assist, I undertook the "Communications Preferences Epic". The crux of this project was to allow users a greater degree of control and personalization in how they were contacted. I embarked on this journey by crafting user stories, diving deep into the needs of our users through interviews, and employing the 5 why's methodology to root out core requirements. With the insights gained, I collaborated closely with UI and UX designers to bring the vision to life. 

The outcome? A refined system where users could select their primary and secondary modes of communication, choosing from the SMS Assist Digital Platform, Phone Calls, Texts, or Emails. But we went a step further: users could also specify different communication modes for emergency issues versus non-emergency ones. This flexibility was imperative. Given the diverse size and operational styles of SMS Assist's contractors – from large teams managing incoming tasks to solo contractors and everything in between – there was a clear need for tailored communication channels. Our solution ensured everyone, irrespective of their scale or style, could interact in a manner that best suited their operations. While simultaneously reducing the unnecessary and costly communications for both SMS Assist and our vendors.